First-line response โ password resets, connectivity issues, user onboarding
L2
Level 2 Support
Technical escalations โ software faults, hardware failures, server issues
L1
Level 3 Support
Senior engineering โ complex infrastructure, architecture, root cause resolution
All three levels available โ senior oversight on every ticket
What We Deliver
Our Managed IT & Support Services
A comprehensive managed IT offering built around your business โ not a one-size-fits-all package.
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Managed Services Provider (MSP)
Full outsourced IT management for your business. We monitor, maintain and support your entire IT environment โ proactively, not reactively.
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Small Business IT Support
Dedicated IT support for SMEs who need the expertise of an in-house IT team without the overhead of employing one full-time.
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Level 1, 2 & 3 Support
Tiered support from basic user queries through to complex infrastructure resolution. Senior engineers oversee every escalation path.
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Hardware Support & Procurement
Supply, installation and ongoing support for all business hardware. We source competitively through established trade partnerships.
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Software Support
Support for the software your business runs on โ from licensing and installation through to fault resolution and updates.
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Domain Support
Domain registration, DNS management, Active Directory and identity management โ all handled and documented properly.
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Office Servers
Mail servers, DHCP, DNS, file servers and beyond. Design, installation, configuration and ongoing management of your on-premise server environment.
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End User Services
Device setup, user provisioning, software deployment and ongoing end-user support โ keeping your people productive.
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Proprietary & Bespoke Solutions
Where off-the-shelf doesn't fit, we design and build custom IT solutions tailored precisely to your operational requirements.
Microsoft Partnership
Microsoft 365 & Azure โ Supplied, Deployed & Managed
We supply, implement and fully manage Microsoft 365 and Azure environments. Whether you're migrating from on-premise, expanding an existing deployment or starting fresh โ we handle the full lifecycle.
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Microsoft 365
Licensing, deployment, migration and ongoing management of your M365 environment
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Azure
Cloud infrastructure design, deployment and management on Microsoft Azure.
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Identity & Access
Entra ID, conditional access, MFA and security policy configuration.
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Device Management
Intune-based MDM for laptops, mobiles and remote device policy
Our difference
We Are Not a Volume-Driven Helpdesk
Most managed IT providers measure success in ticket volumes and resolution times. We measure it in client relationships that last decades.
Direct access to senior engineers โ not a rotating first-line team
Engineers who know your environment, your history and your priorities
Out-of-hours support available where required
No anonymous outsourced contractors โ all engineers known and vetted
Proactive monitoring โ we find problems before you do
"Many of our managed IT clients have been with us for 10, 20 and 30+ years."
That kind of retention doesn't happen by accident. It happens because we show up, communicate clearly and treat your IT environment as if it were our own. When something goes wrong โ and in IT, something always eventually does โ you want an engineer who already knows your setup inside out.
Looking for IT support you can actually rely on?
We'd like to understand your current setup and talk through what a managed IT partnership with Comms Network would look like for your business.