COMMS NETWORK

Keeping IT Connected

Managed Services

Managed IT Services &

Support

Senior-led IT support that goes beyond the helpdesk. From day-to-day management to complex project delivery โ€” we keep your business running.

L1

Level 1 Support

First-line response โ€” password resets, connectivity issues, user onboarding

L2

Level 2 Support

Technical escalations โ€” software faults, hardware failures, server issues

L1

Level 3 Support

Senior engineering โ€” complex infrastructure, architecture, root cause resolution

All three levels available โ€” senior oversight on every ticket

What We Deliver

Our Managed IT & Support Services

A comprehensive managed IT offering built around your business โ€” not a one-size-fits-all package.

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Managed Services Provider (MSP)

Full outsourced IT management for your business. We monitor, maintain and support your entire IT environment โ€” proactively, not reactively.

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Small Business IT Support

Dedicated IT support for SMEs who need the expertise of an in-house IT team without the overhead of employing one full-time.

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Level 1, 2 & 3 Support

Tiered support from basic user queries through to complex infrastructure resolution. Senior engineers oversee every escalation path.

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Hardware Support & Procurement

Supply, installation and ongoing support for all business hardware. We source competitively through established trade partnerships.

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Software Support

Support for the software your business runs on โ€” from licensing and installation through to fault resolution and updates.

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Domain Support

Domain registration, DNS management, Active Directory and identity management โ€” all handled and documented properly.

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Office Servers

Mail servers, DHCP, DNS, file servers and beyond. Design, installation, configuration and ongoing management of your on-premise server environment.

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End User Services

Device setup, user provisioning, software deployment and ongoing end-user support โ€” keeping your people productive.

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Proprietary & Bespoke Solutions

Where off-the-shelf doesn't fit, we design and build custom IT solutions tailored precisely to your operational requirements.

Microsoft Partnership

Microsoft 365 & Azure โ€” Supplied, Deployed & Managed

We supply, implement and fully manage Microsoft 365 and Azure environments. Whether you're migrating from on-premise, expanding an existing deployment or starting fresh โ€” we handle the full lifecycle.

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Microsoft 365

Licensing, deployment, migration and ongoing management of your M365 environment

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Azure

Cloud infrastructure design, deployment and management on Microsoft Azure.

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Identity & Access

Entra ID, conditional access, MFA and security policy configuration.

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Device Management

Intune-based MDM for laptops, mobiles and remote device policy

Our difference

We Are Not a Volume-Driven Helpdesk

Most managed IT providers measure success in ticket volumes and resolution times. We measure it in client relationships that last decades.

"Many of our managed IT clients have been with us for 10, 20 and 30+ years."

That kind of retention doesn't happen by accident. It happens because we show up, communicate clearly and treat your IT environment as if it were our own. When something goes wrong โ€” and in IT, something always eventually does โ€” you want an engineer who already knows your setup inside out.

Looking for IT
support you can
actually rely on?

We'd like to understand your current setup and talk through what a managed IT partnership
with Comms Network would look like for your business.

Based in London ยท On-site & remote services across the UK